Refund policy

DAMAGED OR FAULTY ITEMS

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

To help us investigate and resolve the issue promptly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Where a product is confirmed to be damaged or faulty, Gabrih Home will offer either:

• A replacement product, or
• Store credit to the value of the affected item

Refunds will only be issued where a replacement or store credit is not appropriate or reasonably possible.

CHANGE OF MIND RETURNS

Due to the nature of our products and for hygiene and safety reasons, we are unable to accept returns of used candles, wax products, or home fragrance items unless they are faulty.

If you have changed your mind about an unused item, please contact us within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging where possible
• The customer is responsible for return postage costs

Once the returned item has been received and inspected, store credit may be offered at Gabrih Home’s discretion.

REFUNDS

As a small handmade business, Gabrih Home generally offers replacements or store credit in place of refunds.

Refunds will only be considered in exceptional circumstances, including where a replacement product cannot be supplied.

Where approved, refunds will be issued to the original payment method and may take 5–10 working days to appear in your account.